Changes to UK verification procedures/regulations
On the 6th of May 2019 the new UK Gambling Commission rules to further safeguard customers will come into play. Below you can find how these changes affect you and what you may need to do in order to help us verify your account.
Much like a bank, we have a legal obligation to make sure that any funds that travel through our business were sourced legally and aren't the proceeds of crime or part of any other illegal or immoral activity. We also need to be sure that we are not allowing anyone under the age of 18 to deposit or play.
I haven't been asked to do anything?
It may be the case that you have already verified your account and you don’t need to take any further action, it may also be possible that we were able to verify your name, address and age through external sources and, again, in this case you won’t need to do anything to continue to enjoy our services. If your account is open and you can deposit and bet and you haven’t heard anything from us then it’s more than likely that your account is verified already and we won’t need you to do anything.
What happens if my account isn't verified?
If we have been unable to verify your account through our own methods then you will need to help us verify your name, address and age before you can deposit, play or withdraw. If your account remains unverified when the 7th of May rolls around then we may well need to close it until we have received the requested documentation from you.
If you are registering as a new player then we will try and verify your details ourselves within the first few minutes of your account being opened. All being well, we should be able to do this and verify your account without any interruption to our services. However, in the event that we are unable to achieve this verification ourselves then we will suspend your account whilst we ask for your help in verifying. Your account will be reopened once we have received the required documentation from you and reviewed it successfully.
What do I need to send?
The best way to verify all three – your name, age and address, is by sending a photo or scan of your driving licence (a provisional licence is acceptable also). Assuming you have one and that the address on it matches the address you’ve registered to your account with us then we can use it to verify all of those points and lift any restrictions there may be on your account.
If you don’t have a current driving licence then there are other ways to verify your name, your age or your address.
Verifying my identity
If we have been unable to verify your name or age then we will ask you to send us proof of identity which can be any of the following:
- Driving Licence
- Passport (photo page)
- ID card (front and back)
Verifying my address
If you don’t have a driving licence or your licence doesn’t match the address you have registered on your account then you can prove your address by sending us any of the following:
- Bank statement (dated in the last three months)
- Utility bill – water, gas, electric (dated in the last three months)
- Council tax bill (dated in the last 12 months)
- HMRC tax notification (dated in the last 12 months)
- Tenancy/Rental agreement (dated in the last 12 months)
- Mortgage/home loan statement (dated in the last 12 months)
Please ensure your bank statement or utility bill is clearly legible and shows your full name and address as registered on your account.
You can either upload it here on our document upload page or you can email it to our operations department at firstname.lastname@example.org.